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Frequently Asked Questions
Getting Started
Policies & Pricing
What is your service area? We proudly serve Plymouth and Bristol County MA.
What is included in a deep cleaning? All Rooms- -High Dusting -Dust fans that can be reached on a 3 step ladder -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Dust all accessible furniture -Clean all glass -Clean & disinfect light switches -Clean baseboards -Remove any trash in cans and replace with liners -Vacuum floors -Mop all hard surface floors Kitchen- -High Dusting -Clean fans that can be reached on a 3 step ladder -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Clean all glass -Clean backsplash -Clean & disinfect microwave inside, outside & underneath -Clean counters -Clean stove hood (exterior only) -Clean stove top -Clean stove grates -Clean broiling drawer -Polish all stainless steel -Clean & disinfect light switches -Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…) -Clean and polish sink -Clean baseboards -Remove any trash/recycling in cans and replace with liners -Vacuum floors -Mop all hard surface floors Bathrooms- -High Dusting -Clean vents/exhaust fans -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Clean all glass -Clean vanity mirror -Clean & disinfect toilet (make sure to reach behind) -Clean and scrub shower head -Clean and scrub shower shower head hose -Clean and scrub soap holder -Clean & scrub shower walls -Clean & scrub & showers doors -Clean & disinfect bathtub -Clean & disinfect sinks -Clean & disinfect light switches -Clean baseboards -Remove any trash in cans and replace with liners -Vacuum floors -Mop all hard surface floors Additional Add On Items- -Inside Oven -Inside Refrigerator -Cabinet Tops -Finished Basements -Garages -Pets
What is included in a Move in/out cleaning? All Rooms- -High Dusting -Dust fans that can be reached on a 3 step ladder -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Dust all accessible furniture -Clean all glass -Clean & disinfect light switches -Clean baseboards -Remove any trash in cans and replace with liners -Vacuum floors -Mop all hard surface floors Kitchen- -High Dusting -Clean fans that can be reached on a 3 step ladder -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Clean all glass -Clean backsplash -Clean & disinfect microwave inside, outside & underneath -Clean counters -Clean stove hood (exterior only) -Clean stove top -Clean stove grates Clean broiling drawer -Polish all stainless steel -Clean & disinfect light switches -Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…) -Clean and polish sink -Clean baseboards -Remove any trash/recycling in cans and replace with liners -Vacuum floors -Mop all hard surface floors Bathrooms- -High Dusting -Clean vents/exhaust fans -Dust light fixtures (chandeliers excluded) -Clean inside windows -Clean window sills -Clean all glass -Clean vanity mirror -Clean & disinfect toilet (make sure to reach behind) -Clean and scrub shower head -Clean and scrub shower shower head hose -Clean and scrub soap holder -Clean & scrub shower walls -Clean & scrub & showers doors -Clean & disinfect bathtub -Clean & disinfect sinks -Clean & disinfect light switches -Clean baseboards -Remove any trash in cans and replace with liners -Vacuum floors -Mop all hard surface floors Additional Add On Items- -Inside Oven -Inside Refrigerator -Cabinet Fronts -Cabinet Tops -Finished Basements -Garages -Pets -Walls
What is an Ad-On/Extra? An ad-on is something outside the normal cleaning scope. For example inside an oven or fridge, a finished basement, pet hair etc....
Do you bring your own products, supplies and equipment? Yes, Signature Cleaning Solutions provides all necessary products and equipment to clean you home.
What forms of payment do you take? We take credit/debit, cash or venmo.
What is the price? We determine pricing based on how many bedrooms and bathrooms are in your home. Add-on's/Extras are an additional charge(bonus room, finished basement, inside fridge, inside oven, top of cabinets, etc...)
How will I pay my balance? Full payment is due on the day of service. The balance can be paid by the card we have on file, cash or venmo.
What is your refund policy? No monetary refunds are provided.
What is your cancellation policy? If you cancel on the day of the cleaning a 50% cancelation fee will be applied to your account.
Safety & Security
Are you insured? We are fully insured for your piece of mind.
Damages. Signature Cleaning Solutions cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Signature Cleaning Solutions will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.
Is my information safe? Yes, We utilize Stripe for our credit card processing. Here are some facts about Stripe. - Stripe is certified as a PCI Level 1 Service Provider—the highest level of certification in the payment industry. -All card numbers are encrypted using AES-256, and Stripe uses secure HTTPS connections for all data transmission. -Sensitive card data is never stored on your servers; Stripe tokenizes and handles it securely.
What is your rescheduling policy? To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours may not be accommodated.
Do you clean when other contractors are in the home? No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home . If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.
What is required of me to have a cleaning performed? We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.
Quality inspections All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.
What don't you clean/do? -Clean biohazards (blood, mold, bodily fluids) -Remove high levels of trash/debris -Clean up pet waste -Clean inside washer/dryers -Clean inside dishwashers -Clean cat litter box (including excess on floor) -Use our vacuum on pet soiled carpet -Clean insects/rodents/rodent droppings -Clean hard to reach or high areas that are not accessible with our extension duster -Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied) -Guarantee the results of blind dusting -Wash/load/put away dishes -Empty diaper genies/diaper pails -Wipe light bulbs and delicate glass fixtures -Use homemade cleaning products -Move furniture -Step higher than a 3 step stepladder -Wash walls, scrub walls, scrub baseboards.(this is an add on service) -Closets unless when performing move in /move out clean -Carpet Cleaning and tile and grout cleaning are not included in any cleaning package.